About This Policy
This Refund, Return, and Cancellation Policy explains your options when plans change or a repair does not meet expectations. We believe in straightforward, fair practices — no fine print designed to work against you.
Cancelling a Scheduled Appointment
More Than 24 Hours Before Your Appointment
Cancel free of charge by calling (305) 555-0142 or emailing [email protected]. No fees apply.
Less Than 24 Hours Before Your Appointment
Late cancellations may be subject to a cancellation fee to cover the reserved time slot and travel preparation. The exact fee, if any, will be stated when you schedule your appointment.
No-Shows
If no one is available to provide access at the scheduled time and no prior cancellation was made, a missed-appointment fee may apply.
Declining a Repair After Diagnosis
If our technician arrives, inspects the appliance, and you decide not to proceed with the recommended repair, you are responsible only for the diagnostic/service-call fee (if applicable). You will never be charged for repair work that was not authorized.
Refunds for Diagnostic Fees
The diagnostic fee covers the technician’s travel, time, and professional evaluation. Because those resources are consumed whether or not a repair is performed, diagnostic fees are non-refundable under normal circumstances. Exceptions may be made at our discretion if we are unable to perform the scheduled diagnostic (e.g., technician no-show or equipment failure on our end).
Refunds for Completed Repairs
We stand behind every repair we perform. If the original problem reoccurs within the workmanship guarantee period stated on your invoice:
- Contact us within the guarantee window describing the recurring issue.
- We will schedule a return visit at no additional labor cost to diagnose and correct the problem.
- If, after a good-faith attempt, we cannot resolve the issue, we will discuss a partial or full refund of the labor charges on a case-by-case basis.
Refund eligibility does not extend to problems unrelated to the original repair, pre-existing conditions, customer misuse, power surges, or work performed on the appliance by others after our service.
Installed Parts
Replacement parts are ordered specifically for your appliance model and are typically installed during the same visit. Once installed, parts cannot be returned for a refund because they may be used, configured, or connected. If a part proves defective, it will be replaced under the manufacturer’s part warranty at no additional parts cost to you.
How to Request a Refund or Cancellation
Contact us with the following information:
- Your full name and service address
- Date of service or scheduled appointment
- Invoice or confirmation number (if available)
- A brief description of the issue or reason for cancellation
Phone: (305) 555-0142
Email: [email protected]
We aim to acknowledge every request within 2 business days and resolve it within 10 business days.
Policy Updates
We may revise this policy from time to time. The current version is always available on this page with the date of the latest update.
Last updated: August 2026