Agreement Overview
These Terms and Conditions (“Agreement”) apply to all repair, diagnostic, and maintenance services provided by LG Appliance Repair (“Company”). By scheduling, authorizing, or paying for any service, you (“Customer”) agree to the terms below. LG Appliance Repair is an independent service provider and has no affiliation with LG Electronics Inc. or any appliance manufacturer.
Scope of Work
We provide in-home diagnostic evaluations and repair services for residential household appliances, including but not limited to washers, dryers, refrigerators, dishwashers, ovens, cooktops, freezers, and air-conditioning units. The specific scope of each job is defined by the written estimate provided to you after diagnosis.
Scheduling and Access
Service appointments are scheduled based on technician availability within our current coverage areas: Los Angeles, San Diego, Miami, New York, and Houston metro regions. You agree to provide safe, reasonable access to the appliance and the work area at the scheduled time. If the technician cannot safely access the appliance, we may reschedule without penalty.
Diagnostic Evaluation
Each service visit begins with a diagnostic evaluation to identify the cause of the reported problem. A diagnostic or service-call fee may apply regardless of whether you choose to proceed with the repair. This fee compensates the technician’s time, travel, and expertise.
Estimates and Customer Authorization
After diagnosis, the technician provides a written estimate covering anticipated labor and parts costs. No repair work is performed and no parts are ordered until you expressly authorize the estimate. If additional issues are found during the repair, we will stop and obtain your approval before continuing at a different cost.
Parts Policy
We install genuine manufacturer (OEM) replacement parts whenever available. Parts are ordered specifically for your appliance and model. Lead times depend on the part, model, and current supply-chain conditions. Part costs and any applicable manufacturer part warranty terms are communicated to you before installation.
Payment
Payment is due upon completion of the repair unless alternative arrangements are confirmed in writing. We accept major credit cards, debit cards, and other payment methods posted at the time of service. Unpaid balances may accrue interest at the maximum rate permitted by applicable law.
Workmanship Guarantee
We stand behind our work. Completed repairs include a workmanship guarantee whose duration and scope are stated on your invoice. If the same issue recurs within the guarantee period and is attributable to our work, we will return and correct it at no additional labor charge. This guarantee does not cover unrelated problems, pre-existing conditions, customer misuse, power surges, or subsequent work performed by others.
Limitation of Liability
Our total liability for any claim arising out of or relating to our services shall not exceed the total amount you paid for the specific repair. We shall not be liable for indirect, incidental, special, or consequential damages, including but not limited to lost food, water damage from pre-existing leaks, or business interruption.
Customer Responsibilities
You represent that you are the owner of the appliance or have authority to authorize repairs. You are responsible for providing accurate appliance and contact information, ensuring the work area is safe and accessible, and disclosing any known hazards (gas leaks, water damage, electrical issues) before the technician begins work.
Cancellation
You may cancel or reschedule a service appointment at no charge with at least 24 hours’ notice. Late cancellations (less than 24 hours) or no-shows may be subject to a cancellation fee. See our Refund, Return, and Cancellation Policy for full details.
Governing Law
This Agreement is governed by the laws of the State of Florida. Any disputes shall be resolved in the state or federal courts of Miami-Dade County, Florida.
Severability
If any provision of this Agreement is found unenforceable, the remaining provisions continue in full force and effect.
Changes to These Terms
We may update this Agreement at any time. The revised version becomes effective when posted on this page. We encourage you to review this page periodically.
Contact Us
LG Appliance Repair
1200 Brickell Ave, Suite 400
Miami, FL 33131
Phone: (305) 555-0142
Email: [email protected]
Last updated: August 2026