Introduction
LG Appliance Repair (“we,” “our,” or “us”) respects your privacy. This Privacy Policy describes what personal information we collect through our website and during the course of providing appliance repair services, how we use it, who we share it with, and the choices available to you. By using our website or engaging our services, you consent to the practices described here.
Information We Collect
Information You Provide Directly
- Contact details — your name, phone number, email address, and home or service address, submitted when you fill out a service request form, call us, or send an email.
- Appliance details — appliance type, brand, model number, serial number, and a description of the problem, provided so we can prepare for your appointment.
- Payment information — credit or debit card details processed at the time of service through our secure payment provider. We do not store full card numbers on our servers.
- Communications — records of phone calls, emails, text messages, or chat conversations related to your service.
Information Collected Automatically
- Device and browser data — IP address, browser type and version, operating system, screen resolution, and device identifiers.
- Usage data — pages viewed, links clicked, referring URLs, session duration, and interactions with site features.
- Cookies and similar technologies — small data files stored on your device to remember preferences and analyze traffic. You can manage cookie settings through the cookie banner displayed on our site or through your browser settings.
How We Use Your Information
- Schedule, confirm, and perform appliance repair appointments.
- Communicate service updates, appointment reminders, and follow-up instructions.
- Process payments and maintain service records.
- Improve our website content, navigation, and overall user experience.
- Respond to your questions, feedback, or complaints.
- Comply with applicable laws, regulations, and legal processes.
We do not send marketing emails unless you explicitly opt in. Service-related communications (appointment confirmations, technician arrival updates) are not considered marketing.
How We Share Your Information
We do not sell, rent, or trade your personal information. We may share limited information with:
- Our technicians — name, address, phone number, and appliance details needed to complete your scheduled repair.
- Parts suppliers — model and part information required to order replacement components for your appliance.
- Payment processors — transaction details necessary to process your payment securely.
- Analytics providers — aggregated, non-personally-identifiable usage data to help us understand how visitors use our site.
- Law enforcement or regulators — when required by law, subpoena, or court order, or to protect the safety, rights, or property of our business, customers, or the public.
Cookies and Tracking
We use first-party cookies for essential site functions (session management, form submissions) and may use third-party analytics cookies (such as Google Analytics) to understand traffic patterns. You can disable non-essential cookies through the cookie banner or your browser’s privacy settings. Disabling cookies may affect certain site features.
Data Security
We use commercially reasonable administrative, technical, and physical safeguards — including encrypted connections (HTTPS), access controls, and secure payment processing — to protect your information. No system is perfectly secure, and we cannot guarantee absolute protection against unauthorized access.
Data Retention
We keep your personal information only as long as necessary to fulfill the purposes described in this policy, maintain accurate service records, and meet our legal obligations. Typical retention periods:
- Service records — retained for up to 3 years after the last service interaction, or longer if required by law.
- Website analytics data — retained in aggregated form and periodically purged.
- Communications — retained for as long as needed to resolve any open service issues, then archived or deleted.
Your Rights and Choices
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your personal information, subject to legal retention requirements.
- Opt out of non-essential cookies and analytics tracking.
- Withdraw consent for optional communications at any time.
To exercise any of these rights, contact us using the details below. We will respond within 30 days or the timeframe required by applicable law.
Children’s Privacy
Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can delete it promptly.
Third-Party Links
Our site may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any information.
Changes to This Policy
We may update this Privacy Policy periodically. When we do, we will revise the “Last updated” date below. Material changes will be highlighted on our website. Your continued use of the site after changes are posted constitutes your acceptance of the updated policy.
Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your data, reach out to us:
LG Appliance Repair
1200 Brickell Ave, Suite 400
Miami, FL 33131
Phone: (305) 555-0142
Email: [email protected]
Last updated: August 2026